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Send us a secure message using Online Banking to explain your request or give us more information.
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Visit us in branch if you'd like to speak to one of our team in person. Find your nearest branch. If you don't agree with our resolution of your complaint and you'd like to take it further, you can ask the Financial Ombudsman Service FOS to look into it. This is a free, independent and impartial service that helps resolve disputes. Although you can refer your complaint to the FOS at any time, they'll ask for our permission to investigate complaints where:.
We'll send you the full details of our decision in our Final Response, including your right to refer your complaint to the FOS. If you do so, it should be within be 6 months of the date on our Final Response. Web: www. If you purchased your product or service with us online and you live in the EU, you can submit your complaint to the FOS via the European Commission's Online Dispute Resolution platform. While you're free to use this route, we recommend you contact the FOS directly using the details above, as this will save you time.
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How to complain. Making a complaint We always strive to provide you with the best products and services.
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You'll find more information on how to complain about the PPI policy you bought from Santander here For all other complaints: Call us free of charge from a UK landline or mobile on We can resolve most complaints while you're on the phone. Our dedicated complaints team is available Monday to Friday 8am - 8pm and Saturday 9am - 4pm. Send us a secure message using Online Banking to explain what's gone wrong. Please include as much detail as possible about what's gone wrong, along with your name, address, account number, contact number and a convenient time for us to call you to discuss your complaint.qualgionewvandpa.ml
Email National Deals Ltd
Why do we need this information? We'll record your complaint and do everything we can to resolve it quickly: We'll get in touch with you to discuss your complaint and agree the resolution to the problem. For more complex issues, we may need more time to investigate your concerns. If this is the case: We'll send you an acknowledgement letter outlining the next steps and when you can expect to hear from us. We'll give you a reference number if you need to contact us. We'll keep you updated of our progress throughout our investigation. We may need to contact you for more information using your preferred method of contact.
We aim to resolve all complaints as quickly as possible and specific timescales apply to certain types of complaints: Complaints relating to payments in or out of your account: These include complaints about making or receiving payments on your Current Account, Credit Card or Instant Access Savings account. Flights to Abu Dhabi. Flights to Tirana.
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